Where Every Sip
Tells a Story

Legal

Privacy Policy

Last Updated: 12 March 2026

Chennai Cafe Limited ("we", "us", or "our"), a company registered in England and Wales, operates the website chennaicafelimited.store. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us. Please read this policy carefully.

1. Information We Collect

We may collect the following categories of personal information:

• Identity Data: First name, last name.
• Contact Data: Email address, postal address, telephone number.
• Usage Data: Information about how you use our website (pages visited, time spent, browser type, IP address).
• Communications Data: Messages you send us via our contact form or email.

2. How We Collect Your Information

• Directly from you when you fill in our contact form, send us an email, or make a reservation.
• Automatically via cookies and similar tracking technologies when you browse our website.

3. How We Use Your Information

We use your personal data for the following lawful purposes:

• To respond to enquiries and provide customer support.
• To process and manage table reservations and event bookings.
• To improve and personalise your experience on our website.
• To send you updates or promotional offers (only with your explicit consent).
• To comply with our legal and regulatory obligations under UK law.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we process your data on the following legal bases: (a) your consent; (b) performance of a contract; (c) compliance with a legal obligation; and (d) legitimate interests pursued by us.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use strictly necessary cookies (essential for the website to function), analytical cookies (to understand how visitors interact with the site), and preference cookies (to remember your settings). You can control your cookie preferences via your browser settings at any time.

6. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Service providers who assist in operating our website and business (subject to confidentiality agreements).
• Regulatory or law enforcement authorities when required by law.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Enquiry and contact form data is retained for up to 24 months.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request erasure of your data ("right to be forgotten").
• Object to or restrict processing of your data.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at Hello@chennaicafelimited.store.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of the website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact our Data Controller at:
Chennai Cafe Limited
209 The Heights, Northolt, England, UB5 4BX
Email: Hello@chennaicafelimited.store

Legal

Terms of Service

Last Updated: 12 March 2026

These Terms of Service ("Terms") govern your use of the website operated by Chennai Cafe Limited ("we", "us", "our"), a private company limited by shares, registered in England and Wales, with its registered address at 209 The Heights, Northolt, England, UB5 4BX. By accessing or using our website, you agree to be bound by these Terms.

1. Use of the Website

You may use this website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the website in any way that violates applicable local, national, or international laws or regulations.
• Transmit any unsolicited or unauthorised advertising or promotional material.
• Attempt to gain unauthorised access to any part of the website or its related systems.
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website.

2. Intellectual Property

All content on this website — including text, graphics, logos, images, and design — is the property of Chennai Cafe Limited or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this site without our express written permission.

3. Reservations & Bookings

Table reservations made through our website or via email are subject to availability. We reserve the right to cancel or modify bookings in exceptional circumstances and will notify you as soon as possible. Cancellations by guests must be made at least 24 hours in advance. Habitual no-shows may result in restricted booking privileges.

4. Menu & Pricing

Menu items and prices displayed on this website are for informational purposes and are subject to change without notice. All prices are inclusive of applicable VAT where required by UK law. We strive for accuracy but do not guarantee that all menu information is completely up to date.

5. Disclaimer of Warranties

This website and its content are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the website will be uninterrupted, error-free, or free of viruses.

6. Limitation of Liability

To the fullest extent permitted by UK law, Chennai Cafe Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of (or inability to use) this website or reliance on any information provided herein. Our total liability is limited to the amount paid by you, if any, for accessing the website.

7. Allergen Information

We take allergen management extremely seriously. While we make every effort to accommodate dietary requirements, our kitchen handles nuts, gluten, dairy, eggs, and other common allergens. If you have a severe allergy, please contact us at Hello@chennaicafelimited.store before visiting so we can advise you appropriately.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website following any changes constitutes your acceptance of the revised Terms.

10. Contact

If you have questions regarding these Terms, please contact us at:
Chennai Cafe Limited
209 The Heights, Northolt, England, UB5 4BX
Email: Hello@chennaicafelimited.store